Functionality
The E-Daakhil Portal is an online grievance redressal platform established under the Consumer Protection Act, 2019 (not 1986). It enables consumers to:
- File complaints electronically against unfair trade practices, defective goods, or deficient services.
- Track case status in real-time without physical visits to consumer courts.
- Pay fees online via secure payment gateways.
- Submit documents digitally and participate in virtual hearings.
Key Features
- Digital Case Filing:
- File complaints directly with the National Consumer Disputes Redressal Commission (NCDRC) or State Commissions (SCDRCs).
- Paperless Process:
- Upload evidence, invoices, and other documents electronically.
- Real-Time Tracking:
- Monitor case progress, hearing dates, and orders through the portal.
- Geographical Accessibility:
- Enables consumers from remote areas to access justice without travel.
Objectives
- Simplify and expedite consumer grievance resolution.
- Reduce pendency in consumer courts by streamlining processes.
- Promote transparency and accountability in dispute resolution.
Legal Framework
- Operates under the Consumer Protection Act, 2019, which introduced modern provisions for e-filing, mediation, and stricter penalties for violations.
- Aligns with India’s push for digitization of judicial processes.
Benefits
- 24/7 Accessibility: File complaints anytime, anywhere.
- Cost-Efficient: Reduces travel and paperwork expenses.
- Time-Saving: Faster disposal compared to traditional methods.
